Systems

All of our operations function under the umbrella of the AS/NZ ISO 9001:2016 standard and ISO/IEC 27001:2022 standard. These standards form the backbone of our Integrated Management System and includes the National Standards for Disability Services (NSDS), Human Services Quality Framework (HSQF), the ISO 45001:2018 and RFFR (Right Fit for Risk – NESM).

Financial Accountability

HELP’s financial statements are prepared in accordance with Australian Accounting Standards – Reduced Disclosure Requirements (AASB-RDRs) adopted by the Australian Accounting Board (AASB) and the Australian Charities and Not-for-profit Commission Act 2012. HELP’s Constitution and audited financial statements are available on the ACNC website.

Reporting Transparency

HELP believes that accountability and transparency in all that we do, is fundamental to fulfilling our purpose. We undertake a range of methods for remaining accountable to stakeholders, including partners, supporters and their families.

Statement of Commitment to First Nations Australians

Help is committed to developing relationships of trust and respect with Indigenous communities across Australia. We acknowledge Traditional Owners, their heritage, customs, culture and connection to land and sea. Read the full statement of commitment here.

Privacy Policy 

HELP is committed to protecting the privacy of its customers and its employees and using the personal or health information it collects in a responsible and transparent manner. HELP’s Public Privacy Policy outlines the manner in which HELP will achieve this. If you have any questions, concerns or a complaint about how your personal information is being managed, please reach out to HELP’s Privacy Officer:

Help’s Privacy Officer
520 Curtin Avenue East Eagle Farm QLD 4009
Telephone: 07 3868 1765
Email: [email protected]