Help is about the people behind the scenes who provide services to our clients. Whether they have lived experience with disability or not, we’re here to listen to our clients, understand their goals, and offer the best possible support to meet their unique needs.

One such person is Sam, an employment coach of our Disability Employment Services (DES) who draws on her personal experiences to make a difference in the lives of others. We sat down with Sam to learn more about her journey and the impact she’s had since joining Help in 2021.

Tell us about your experience with disability.

I honestly have had a very fortunate experience with disability. I was born in Rockhampton, Central Queensland, into a family of four kids – I’m the eldest – and all of us were diagnosed with albinism and legal blindness. So, my experience of difference is normal. There isn’t a sense of loss in me, there’s a sense of completeness. I’ve always been nurtured, and I think that’s what I try to bring to my work as a coach every day – compassion and empathy for those who haven’t received it.

Did that experience drive your career into the disability sector?

It certainly did. My family had the privilege to help shape the disability process in Central Queensland. In the early 80s, we and another family opened the very first special education unit in Rockhampton. It was the first in the regional area. I’ve been part of the growth in the disability sector, and I’ve also received its support throughout my life.

How do you conduct your day at work as an employment coach?

I usually get to work about 8:15 in the morning and prepare for the day. We have a team meeting where we discuss how we’re going to support each client to achieve their goals during the day. Then, I go into my 45-minute appointments with clients.

I’m using workplace modifications for my vision impairment, and at the moment, I’m transitioning from text to voice, using my voice and ears more than my eyes.

I use a cane to walk when I’m on my own, and I try to be as independent as I possible. But I also acknowledge that I have needs as a person with a disability, so I rely on a support system.

Disability changes as you grow. My needs as a 5-year-old were completely different to my needs as 53-year-old woman. It’s crucial to accept those changes and navigate them with a system.

What do you think are the most important qualities for someone in your role supporting people with disability?

To actively listen to what the client is saying. It’s about providing a safe environment for a person to be themselves, a safe space for their expression. That’s how I approach my work every day. Sometimes it’s little steps; sometimes it’s leaps. It just depends on the person.

Can you share a story that illustrates the impact you’ve had on a client’s journey?

I worked with a lady during my first six months at Help, and together we carved out a position for her at Chemist Warehouse that met her and her family’s needs. I supported her until she went into post-placement support.

Last week, I was over at a shopping centre in Chermside, and I heard someone calling my name. I stopped, and she said, “I just wanted to say thank you for everything. I’m still working, and I love it. The kids are doing well now, and I’m living my life. Thank you for what you’ve done for me and my family.”

I went home in awe. It’s been three years, and she stills remembers me. This meant so much to me and reminded me why I do what I do.

Sometimes, it’s not just about getting the job. I have another client who, when I first started coaching them, wouldn’t leave the house. So, I delivered phone appointments. Now, months later, they never miss a face-to-face appointment because they’ve achieved that goal of leaving the house. They may not be ready to work tomorrow, but in another 12 months, I’m confident they will be.

What do you think are the biggest challenges your clients with disabilities face when seeking employment?

Right now, the cost of living is the biggest issue. We are assisting people who are facing homelessness and connecting them with services for housing and food assistance. It’s difficult to focus on employment when basic needs aren’t being met.

For us, it’s about making sure clients have the foundation they need, so they can focus on their employment goals. We need to acknowledge that many vulnerable people, whether they have a disability or not, are struggling right now.

What advice would you give to an employer who is unsure about hiring someone with disability?

If you truly want to make a difference in someone’s life – a person who has shown resilience, knows their capabilities, and wants to achieve their goals – give them a go.

Reach out to us at Help. We’ll provide the support you need to overcome any concerns or misconceptions you may have about hiring someone with disability. In return, you’ll not only meet your business goals but also change lives.

What advice would you give to a jobseeker who is afraid of seeking help or unsure if they’ll find the right employer?

I talk to my clients about this every day. It’s about putting one foot in front of the other. It’s a journey of learning what you want, what you can do, and what supports you need. We’re here to provide that support, tailored to each person’s unique needs.

There are things I can’t change – for instance, I’ll never drive a car or read a street sign, but that doesn’t mean I can’t contribute to society. I tell my clients this, not to discourage them, but to help them reach their full potential.

Sam’s dedication and personal connection to her role at Help are just one example of the passion and care that drive our team. Every day, our DES coaches work closely with individuals to help them build their confidence, find employment, and achieve their personal goals.

If you or someone you know could benefit from our Disability Employment Services, reach out to us today. We’re here to provide the support and guidance you need to succeed. Contact us today!